Direct Debit Guarantee
- This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
- If there are any changes to the amount, date or frequency of your Direct Debit GC re ROYALMENCAP will notify you 3 working days in advance of your account being debited or as otherwise agreed.
- If you request GC re ROYALMENCAP to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
- If an error is made in the payment of your Direct Debit, by GC re ROYALMENCAP or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
- If you receive a refund you are not entitled to, you must pay it back when GC re ROYALMENCAP asks you to.
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us (SupporterCare@mencap.org.uk).
What is a Direct Debit?
A Direct Debit is a way you can pay for something you buy from a company or an organisation.
A Direct Debit is usually used to pay for something in regular payments like monthly bills, subscriptions or loans.
When you set up a Direct Debit with a company or organisation, the regular payments you need to make are automatically taken from your bank account on a set date. This means you don't need to worry about remembering to make the regular payments yourself.
What is the difference between a Standing Order and a Direct Debit?
The advantage of a Direct Debit is that it is more flexible than a Standing Order.
A Standing Order is a fixed amount of money that you pay regularly whereas a Direct Debit allows you to variable amounts.
What is the benefit of a Direct Debit guarantee?
The Direct Debit Guarantee gives you piece of mind as it allows you to claim back money if some is taken out of your bank account by mistake.
Find out more about Direct Debits here.